Thank you for prompt and professional service. We ordered the ipod Nano 8 MG for my son. It only took 2 days before delivery took place. DHL also impressed me with a speedy service. They phoned me this morning to ask if anybody will be home to accept the delivery. The ipod has been delivered before 09:00 this morning. I will definetely do business with you again in future. I already showed your website to a friend. They have also been impressed.
Regards
Anel
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WOW - you guys are impressive, think I've just found my new favourite online electronics store!
Have to be honest, have had some dubious online shopping experiences of late, but so far your service has been remarkable!
Regards,
Andrew
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Thank you, I received my package perfectly on time and very nicely wrapped - no problems. DHL is a perfect compliment to your service. I completed your online survey that pops up after ordering.
I have to especially compliment you on your availability and customer service. It is seldom if ever that you find an online shop that takes a phone call - you go so far beyond expectations with prompt replies, no calls on hold and a superb online chat service! It is really very good. That is the main reason why I will buy from you first again in the future. Your FANTASTIC prices are just as attractive.
All I can say is I hope you change nothing!
Regards
Cobus
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Hi,
It's actually quite sad that we live in a country where superb service is applauded rather than accepted as the norm.
That said, I can't help but congratulate you guys on what can be referred to as the best service I've received in ages.
Noticing the 2-3days shipping on Monday, I was was fully expecting my order to be ready at best, by the end of the week.
I was also only expecting to receive confirmation of my payment the following day, being a bank transfer, possibly pushing out the expected date to next week.
Great that I received constant, and unobtrusive, status updates throughout the process.
Even better that my order's payment was confirmed a few minutes after placing the order.
The cherry on top: receiving a final status update indicating goods ready for collection an hour later!
Now at this point I was already well impressed, and expecting to worst when arriving at an internet retailer's business address.
But the great service just kept on coming.
Even staff leaving the office at the point of arriving were pleasant and courteous.
No one was available at the main desk, but a quick hello to the first person I could find resulted in me being attended to ASAP.
Even this person who had no responsibility it seemed to assist me, was pleasant and helpful. Very rare, and very cool.
Once I confirmed my order number then, my order was ready with my copy of the invoice already in my bag ready to go. Nice touch.
And with a quick driver's license photocopy I was out the door.
Quick, efficient, pleasant, brilliant!
Many retailers seem to get the whole service concept wrong.
Build relationships with your customers, treat them well, and they will come back.
Please keep up to these excellent service standards, and you will keep a very loyal base of customers.
Thanks again for the brilliant service!
Aveshan
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Hi
I just want to compliment you guys on the superb service I received this week.
I have purchased quite a few items for my iPhone from different online stores and you guys are leaps ahead of everyone else!
Every step of my purchase was a pleasure….you guys where super friendly and helpful throughout the process.
I will only be buying from you guys in the future and will be telling everyone to shop through you.
Thanks again!
Mark
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Absolutely outstanding service from you guys as always!!!!!
Ordering two units as I reply to this!!
If you ever need a someone to rate your service - I'm your go to guy!!!!!
Regards
Jes
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I am super happy with the service and support you guys offered us and I will definitely do business with you again.
Thanks again for all your help and support
Best Regards
Jacob
TOPBILLING
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Dear Sir/Madam,
Due to the area I reside in, I do a many purchases over the internet. Having used your service for the first time I must say Wow! Getting a good price is important but service to me is even more important. Keep up the good work and wishing you well for the future. I will most certainly use your service again.
Best regards,
Charl
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I received my iPod. Thank you very much for the great service.
I will make sure to spread the word, especially as I work in an iPod, iPhone, i-gadget anything environment!
Thank you again.
Natalie
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Hi Evan
I thank you for the opportunity to rate your service. This would be the second purchase I have made from Shop and Ship. On both instances I was met with and efficiency that is lacking from many other retailers in the country. You service is absolutely outstanding and I thank you for making it so easy.
Please keep it up and don't fall into the same traps as many of your competitors.
Regards,
Dr. Jeshal
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Good morning
I just want to say thank you for your excellent service and prompt delivery.
I order a mighty mouse yesterday afternoon late and got it early this morning! And your online support was very helpful and friendly!!
I'll definitely be using your company again and will tell everybody about your great service.
Thanx again
Bianca
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I am not an electronically advanced individual, but shopping with your for a birthday gift for my husband was a pleasure and sooooo easy.
The delivery was quick and your price was the best.
Thanks for a wonderful experience. In future when I need similar stuff I will definitely use ‘shop and ship’ again. I have already forwarded your details to other more advanced users in this field.
Thanks
Liezl
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Just wanting to thank Ship and Shop for it's excellent service.
I had complete peace of mind from step one, with constant updates on the process of the order, and alongside that, helpful and friendly support from the staff.
Thanks again, I will be shopping with you again in the future!
Robin
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I just received the product that I have ordered from you.
Thanks I received the product in good order.
I must take this time to thank you and everyone involved in making sure that I get the product. The service and the continues communication, including the friendly manner in which it was handled, was of exceptional standard, a lot of businesses can learn from ShopandShip. Thanks once again Amial for such good service. I also want to thank Ryan for the role he played in helping me order this product. Therefore I will definitely make use of the services of Shop and Ship in the future.
Regards,
Jaen
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Hi
I just wanted to thank and commend you on the amazing service and incredibly fast turn-around time on my recent order from your online store. Ordering, payment and confirmation worked flawlessly, and the regular updates on the order status were very much appreciated.
Many thanks from a very satisfied customer - I will definitely shop here again.
Regards
Ziv
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Just one word - Unbelieveable service. Thanks. I am on a farm 200km out of Cape Town and had my order within 24 hours.
Regards
Pierre
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Hi Amial,
I just wanted to say – THIS IS AMAZING!!!!!!! I can’t believe that more people aren’t doing this!! Im from Kokstad and we can never get anything we are looking for here and there service from the big cities is unbearable!! I cannot believe that you can order something and it just arrives on your doorstep two days later!! Its really incredible!!
Iv placed another order and just waiting for it to be prepared and delivered. Thank you so much for your incredible service!! I don’t think I will ever order anything else from any other store!!
Thank you again!!!
Kind Regards,
Lauren
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Hi Ryan
Thank you for your response, and explanation into my enquiry. It is refreshing to know that a large busy company such as yourselves still consider customer care/satisfaction to be your number one priority and afford your customers a personal service, and that you would go the extra mile to accommodate all potential customers in such a manor. Thank you for shedding some light on this matter. I am certainly going to make the purchase from you, with my peace of mind being product quality and your commitment to customer satisfaction, not to forget the lower prices.Thank you very much. Have a wonderful day.
Kind regards
Kelvin
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It has been nothing short of wonderful to deal with shop and ship
Having dealt with all the other online shops in SA, I can honestly say dealing with you was the most professional
You will get return business from me as soon as tomorrow!
Thank you
Cornelius
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My Garmin 710 gps arrived this morning.
I have been very impressed by the way your company handles a product bought from yourselves. From order, payment to dispatched , a first class 100% to you all.
I will be back.
regards
Alan
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I received my delivery this morning! Thanks for the excellent and prompt service.
Regards,
Giulietta
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I must say, I've had an awesome experience buying through you guys.
I was dealing with Ryan, and he always got back to me, and followed up with me as I was waiting for the product to hit our shores.
If I need something, and you guys are selling it, I'll definitely make use of you again.
Keep up the good work.
Stefan
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I actually heard (read) about Shop and Ship on Hellopeter. From all the good customer reviews it was evident to me that I shouldn’t have any problems in doing business with you. Apart from being very competitively priced, everything went hassle-free and very speedy. I especially appreciated the e-mails constantly notifying me about what was going on with my shipment. You say that you are a customer focused company and you very well may be the only true one out there, good job!! I look forward to further dealings with you.
Edrean
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I wanted a digital photo frame, but was concerned about the format. Your stock and shipping dept found out about the product for me and happily answered my questions. The item was dispatched to me in good order, and I was told it would be 48hours to my 'outlying area' - I had it in under 24hrs!!! Then when I could not work out the format they again tried to help by contacting the manufacturer and getting help from a previous customer - going beyond their duty. I am very impressed with the service. You have customer support worthy of the name.
Jenni
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I would like to compliment you most sincerely on the outstanding service I received when shopping on your website. Not only were the goods delivered as promised, but when I had a query and phoned into your offices I experienced nothing but friendly service and advise. Constant follow up phone calls and e mails left me in no doubt that I had made the right choice, and to top it all your price beat all others – including******. Rest assured I have already highly recommended you to all with whom I come into contact. My daughter, who turns 21 in December will be requesting money for her birthday as she wishes to buy an Apple Mac computer, and I will most certainly be steering her to use your website to buy it on.
Look forward to doing business with your company in the future.
Kind regards
Anne
P.S. Please thank Ryan for the friendly service he offered.
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My shopping experience was excellent.Your website is designed well and provides detailed information on items which is needed.
Ryan was outstanding and a true example of good customer service.
I was kept notified at each stage of the process and the goods arrived timely and as promised.In this age of anonymous online shopping, it really makes a difference to have someone you can personally liaise with, and ask questions.What is also great is your "never say no" attitude. Often with online shops, what you see is what you get.I really appreciate you being able to source almost anything I’m looking for. (especially Mac related items)You can certainly consider me a satisfied customer who will be back many times in the future Regards,Gavin
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A+ service throughout! Firstly you had the product I wanted at the best price. I then used your instant message service to check on stock and delivery costs, which was fast and helpful. My product then arrived the next morning! In short it was the best experience I have had ordering on-line in this country in 4 years of living here. Good luck for the future, you’re certainly on the right track!
Tim
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Hi Guys
Thank you so much for the speedy delivery of my laptop and my Office software, I am very impressed with your service and will definitely make you my first port of call for shopping online.
Regards
Heather
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I am so impressed. I needed to buy a gift for my husbands birthday (its on Tuesday) & the shops that sell Apple Products are mostly in Cpt city centre. I work in Somerset West so there is no chance that I could get all the way there.
Our "IT" guy suggested I try you guys & WOW!!! I am so impressed. It was my first on line shopping experience (my husband is normally the on line shopper) & you exceeded my expectations.
I placed my order at 11am & had the product in my hand @ 10am the next morning. THAT IS SERVICE.
I was rather nervous as it was my first time buying on line but your constant e-mails advising the status of my order was very reassuring.
I will defiantly use you again & recommend you to my friends & family.
Thanks for making my life easier!
Sam
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To be honest, I am over the moon regarding your company!
I decided on buying a Lacie hard-drive as we did a tech feature and I needed one for my new laptop. As we have dealings with *******, I went through them. After a week of waiting for a response regarding my order with them, I received a slap-dash email saying their supplier would need another 4 weeks to get the drive for me (if they didn't sell it to someone else first) and they had cancelled my order (very nice of them!).
I then googled the drive I wanted and followed some links to your site. Not only was it about R100 cheaper and a better model, but I already have my drive (1 day after ordering it)!
Craig
The above testimonial is an abridged version of a very comprehensive email recieved by our client regarding the amazing experience he had with Shop and Ship!
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I ordered a pair of Sloffies and they arrived the following day with no problems. I was very impressed with the service and particularly Ryan's friendly and efficient manner and his follow-up service at each step of the transaction.
Will definitely use this site again.
Hope you guys do well
Regards
Louises
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It is my pleasure to inform you that I am satisfied with the way your company operates and would like to thank you for your friendly and promp service. Amial came back to me promptly and was very helpful and was even kind enough to drop the item off at my house, as he had to come to Midrand. Thank you and it was a pleasure doing business with you.
Giovita
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