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Why buy from Shop and Ship? |
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Why Buy From Shop and Ship?
When it comes to online purchasing we understand that consumers need to feel at ease and confident with their purchase. Shop and Ship Online (Pty) Ltd. is a reputable, reliable and highly regarded South African e-commerce store, specialising in a variety of products, services and support offerings.
1. Product Offering
We mainly deal with the official authorised product distributors with regards to the various products on offer on the Shop and Ship website. By dealing with the official distributors, our customers have no concerns regarding warranties and/ or repairs, as this is taken care of by the relevant distributors. However, at times we may source products through various channels as our preffered channel may not always have stock. Please Note: The Apple product offering found on the Shop and Ship website is only sourced through the local Apple distribution chain. The warrantees of the Apple products are therefore held with Apple directly and the local Apple distributor is therefore obliged to honour the warrantees. In the event of a warranty issue, you can return your Apple product to Shop and Ship Online or alternatively to any accredited Apple dealer.
The product offering is growing day by day, as we strive to ensure that Shop and Ship becomes your one stop mall of choice!
If you are having trouble finding a specific product on our website, do not hesitate to complete the ‘Still Searching ' form and we will try our utmost to source the product for you.
2. Delivery
We have partnered with DHL Couriers for all the product deliveries. We strive to ensure products are delivered on time as specified by our clients. We understand that the logistics ranks high on the list of importance to our clients and therefore we work very closely with DHL to ensure your goods are delivered on time and accurately. We charge R99.00 for all our deliveries, irrespective of location or product ordered. You can also track your order online, simply click here .
Service delivery remains the core focus of our sales staff. We believe it is of the utmost importance to deliver uncompromising service to our customers at all times. We are extremely proud of our service levels and believe this to be one of the differences between Shop and Ship and other online competitors. We offer product support as well as training on Apple products on a one-on-one basis furthering our ‘value adds' to you.
3. The Shop and Ship Website
The website was developed with two vital aspects in mind: that being an error free experience for the shopper coupled with a user friendly experience. We truly believe this has been achieved. We offer unique features like our Hot Offers for example. We also offer Live Online Support to all our clients. The live support offers our clients the opportunity to engage with operators from various departments, from Apple Queries to Customer Service.
We take the opinions of our customers very seriously and would appreciate feedback. Do not hesitate to voice your opinions. Simply click here.
4. Your Security - Our number one concern
All the credit card transactions are done via the payment gateway VCS. We NEVER have any form of access to credit card details or numbers. The credit card details are NOT stored on the website of Shop and Ship. We do not share, sell, rent or expose your details to 3rd parties at any time. Further to this, we offer the Verified by Visa and MasterCard SecureCode facilities which elminates the possibility of fraud as your credit card is protected by a pin code.
5. Our Staff
Our staff are all friendly, enthusiastic and passionate about everything they do! Customers truly enjoy interacting with our staff members and this makes the shopping experience far more enjoyable!
We are privileged to have highly skilled and knowledgeable employees working in our Apple department. These employees have a passion for the brand like no other. Their knowledge extends far beyond the norm and because they are so fanatical about Apple, they enjoy training and passing on their knowledge to as many people as possible! Click here for our training options.
Do not hesitate to contact us should you require any further assistance.
6. Value Adds
We offer our clients several value adds in the form of specials, training options, newsletters and Hot Offers to name a few. We constantly looking for areas where we can add value for our clients, as we believe this to be a differentiating factor for e-commerce stores.
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